Twilio Voice calls to Morocco fail with error 21216 and Caller ID verification times out (paid account)
09:47 06 Apr 2026

I'm on a paid Twilio account and I'm facing two related issues with Voice calls to Morocco (+212). SMS works perfectly fine.

Problem 1 : Voice calls fail with error 21216

Error : Unable to create record: Account not allowed to call +212XXXXXXXXX

Problem 2 : Cannot verify Moroccan number as Caller ID

When trying to add +212XXXXXXXXX as a Verified Caller ID:

  • SMS verification is restricted in Morocco (not available)

  • Call verification always returns: "Voice verification has timed out or failed"

What I already checked:

  • Paid account (not trial)

  • SMS to the same number works perfectly

  • Voice geo-permissions for Morocco are enabled in the console

  • Live credentials confirmed (not test)

  • Opened a ticket with the Support but its been a week and they are not responding.

Both problems seem to be caused by the same root issue : Voice calls to Morocco are blocked on my account despite geo-permissions being enabled. This creates a loop where I can't verify the number because verification requires a Voice call, which is also blocked.

Has anyone solved this? Is there a specific setting or support action needed to unlock Voice calls to Morocco on a paid Twilio account?

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