I am following gitlabs instructions for integrating with an external tracker that are posted here

I have an issue tracker of the form: https://path/to/issue_tracker/app/index.aspx#!/home

To get issue #1810 url is: https://spath/to/issue_tracker/index.aspx#!/details/1810

if you enter an invalid ticket number the issue tracker will redirect to the home page.

In my org's gitlab integration page for external tracker I have 3 fields:

project url: https://path/to/issue_tracker/app/index.aspx#!/home

issue url: https://spath/to/issue_tracker/index.aspx#!/details/:id

new issue url: https://path/to/issue_tracker/app/index.aspx#!/home

when I test the settings I get a connection sucess notification, but comments using the form # do not link. if I make an issue in gitlab it will successfully link to the internal issue.

I was not able to test using the other method - listed in the guide because they dont show where to define and the gitlab custom issue tracker has no field to make the project keyword.

I do have a link to the main issue tracker page now in the repository, but that seems to be the only thing working.

How do I test this further? I dont get any error messages for why #1810 doesnt work.