Q.1 You are a manager and notice that a team member consistently misses deadlines. What should you do first?
Ignore it and hope it improves
Confront them aggressively
Discuss the issue privately and understand the reason
Report them immediately to higher management
Explanation - Understanding the reason behind missed deadlines helps in identifying solutions and maintaining a positive work environment.
Correct answer is: Discuss the issue privately and understand the reason
Q.2 During a team meeting, two colleagues start arguing loudly. How should you handle it?
Join the argument to support your preferred colleague
Ask them to take a break and discuss calmly
Ignore the argument and continue the meeting
Immediately report the conflict to HR
Explanation - Encouraging a calm discussion prevents escalation and promotes conflict resolution.
Correct answer is: Ask them to take a break and discuss calmly
Q.3 A customer is unhappy with your company's service. What is the best immediate response?
Ignore their complaint
Listen carefully and acknowledge their concern
Tell them they are overreacting
Offer a refund without understanding the issue
Explanation - Acknowledging the customer's concern shows empathy and allows you to address the issue appropriately.
Correct answer is: Listen carefully and acknowledge their concern
Q.4 You notice a colleague is taking credit for your work. How should you respond?
Confront them angrily in front of the team
Document your work and discuss privately
Stop contributing to the team
Ignore it completely
Explanation - Documenting your work ensures evidence is available and a private discussion can resolve the conflict professionally.
Correct answer is: Document your work and discuss privately
Q.5 You are assigned a project with an unrealistic deadline. What is the best approach?
Accept it without question
Communicate concerns and suggest alternatives
Ignore the deadline and work at your own pace
Delegate it entirely to others
Explanation - Communicating concerns and proposing solutions demonstrates responsibility and proactive problem-solving.
Correct answer is: Communicate concerns and suggest alternatives
Q.6 A junior employee is struggling with a task. How should you assist?
Do it for them
Guide and mentor them to complete it
Ignore them as it's their responsibility
Criticize them in front of others
Explanation - Mentoring helps build skills and confidence, while maintaining a supportive work environment.
Correct answer is: Guide and mentor them to complete it
Q.7 You are faced with two equally urgent tasks but limited time. What is the best approach?
Work on one randomly
Prioritize based on impact and deadlines
Attempt both simultaneously without planning
Ignore both tasks
Explanation - Prioritizing tasks based on importance ensures effective time management and better outcomes.
Correct answer is: Prioritize based on impact and deadlines
Q.8 A team member is taking too long in meetings and affecting productivity. How should you respond?
Ignore it
Politely set time limits and structure meetings
End the meeting abruptly
Criticize them in public
Explanation - Setting time limits respectfully helps improve efficiency without creating conflict.
Correct answer is: Politely set time limits and structure meetings
Q.9 You receive conflicting instructions from two supervisors. How should you handle it?
Follow whichever you prefer
Clarify with both supervisors to resolve the conflict
Ignore both instructions
Do nothing and hope the issue resolves itself
Explanation - Clarifying instructions prevents errors and ensures alignment with organizational goals.
Correct answer is: Clarify with both supervisors to resolve the conflict
Q.10 A team project is falling behind schedule due to poor coordination. What should you do?
Blame the team publicly
Analyze causes and implement a structured plan
Ignore the delay
Take over all tasks yourself
Explanation - Analyzing the issue and implementing a plan improves coordination and project outcomes.
Correct answer is: Analyze causes and implement a structured plan
Q.11 During a client meeting, you realize a mistake in your presentation. What is the best response?
Ignore it and continue
Acknowledge the mistake and correct it immediately
Blame someone else
End the meeting abruptly
Explanation - Acknowledging and correcting mistakes demonstrates professionalism and integrity.
Correct answer is: Acknowledge the mistake and correct it immediately
Q.12 A colleague constantly interrupts you during discussions. What is the best way to handle it?
Interrupt them back
Address the issue politely and set boundaries
Ignore it silently
Report to HR immediately
Explanation - Setting boundaries politely maintains professional relationships and encourages constructive communication.
Correct answer is: Address the issue politely and set boundaries
Q.13 You notice that a department is consistently underperforming. What should you do?
Report them without analysis
Investigate root causes and propose solutions
Ignore the problem
Replace the team immediately
Explanation - Identifying causes and proposing solutions promotes long-term improvement rather than short-term blame.
Correct answer is: Investigate root causes and propose solutions
Q.14 A team member is reluctant to share ideas in meetings. How should you encourage participation?
Ask them to speak in front of everyone immediately
Create a supportive environment and invite their input
Ignore their absence in discussion
Criticize them for not contributing
Explanation - Encouragement and support help shy team members share ideas without feeling pressured.
Correct answer is: Create a supportive environment and invite their input
Q.15 You are offered a shortcut to meet a target, but it involves bending rules. What should you do?
Take the shortcut to achieve results
Follow the rules and seek alternative solutions
Ignore the situation
Blame others if the target is missed
Explanation - Maintaining ethical standards ensures long-term credibility and avoids potential risks.
Correct answer is: Follow the rules and seek alternative solutions
Q.16 A senior executive asks you to do a task outside your job scope. What is the appropriate response?
Refuse immediately
Evaluate the request and negotiate responsibilities if necessary
Do it without question
Ignore the request
Explanation - Negotiating ensures clarity of roles and workload while maintaining professionalism.
Correct answer is: Evaluate the request and negotiate responsibilities if necessary
Q.17 You discover an error in a report already submitted to a client. What should you do?
Ignore it
Notify the client and provide a corrected report promptly
Blame a colleague
Wait for the client to notice
Explanation - Proactive correction maintains trust and demonstrates accountability.
Correct answer is: Notify the client and provide a corrected report promptly
Q.18 You are managing a project, and a critical team member falls sick. What should you do?
Stop the project
Redistribute tasks and adjust timelines if necessary
Work alone without involving others
Ignore the situation and hope for the best
Explanation - Redistributing tasks ensures continuity while maintaining project quality.
Correct answer is: Redistribute tasks and adjust timelines if necessary
Q.19 During negotiations, the client requests something you cannot provide. How do you respond?
Promise it anyway
Explain limitations clearly and offer alternatives
Ignore their request
Blame your team for the limitation
Explanation - Transparency and alternative solutions maintain credibility and trust.
Correct answer is: Explain limitations clearly and offer alternatives
Q.20 You notice a process in your department is inefficient. What is the best approach?
Ignore it as it's not urgent
Propose improvements and gather team input
Complain without action
Change it unilaterally without discussion
Explanation - Collaborative improvement ensures buy-in and better long-term results.
Correct answer is: Propose improvements and gather team input
Q.21 A colleague is demotivated after receiving negative feedback. How do you handle this?
Ignore them
Provide constructive feedback and encouragement
Criticize further to motivate them
Report them for poor performance
Explanation - Constructive feedback combined with encouragement improves morale and performance.
Correct answer is: Provide constructive feedback and encouragement
Q.22 You need to implement a change that may be unpopular with your team. What is the best approach?
Implement it without explanation
Communicate reasons and involve the team in the process
Avoid making the change
Force compliance with strict rules
Explanation - Transparent communication and involvement increase acceptance and reduce resistance.
Correct answer is: Communicate reasons and involve the team in the process
Q.23 You are asked to work on a project with a colleague you don't get along with. How should you proceed?
Refuse to work with them
Focus on professionalism and the project's goals
Let personal conflicts affect work
Report the conflict immediately to management
Explanation - Focusing on professionalism ensures project success despite personal differences.
Correct answer is: Focus on professionalism and the project's goals
Q.24 A new policy is introduced that affects your workflow negatively. What is the best reaction?
Resist it openly
Understand the rationale and adapt while providing feedback
Ignore it
Complain to colleagues without action
Explanation - Adapting while providing constructive feedback helps improve processes and shows maturity.
Correct answer is: Understand the rationale and adapt while providing feedback