Q.1 Which of the following is the most effective way to improve verbal communication?
Reading silently
Practicing active listening
Writing essays
Memorizing speeches
Explanation - Active listening helps in understanding the speaker better and responding effectively, which improves verbal communication.
Correct answer is: Practicing active listening
Q.2 Non-verbal communication primarily includes:
Grammar and vocabulary
Gestures, facial expressions, and body language
Email and letters
Speaking loudly
Explanation - Non-verbal communication conveys messages through physical behavior rather than words.
Correct answer is: Gestures, facial expressions, and body language
Q.3 In a group discussion, the most effective participant is one who:
Dominates the conversation
Listens carefully and contributes constructively
Speaks only at the end
Avoids eye contact
Explanation - Effective participation requires both listening to others and offering meaningful contributions.
Correct answer is: Listens carefully and contributes constructively
Q.4 Which of the following is a barrier to effective communication?
Clear articulation
Feedback
Language differences
Active listening
Explanation - Language differences can lead to misunderstandings, making communication ineffective.
Correct answer is: Language differences
Q.5 Paraphrasing in communication means:
Repeating word-for-word
Summarizing the speaker's message in your own words
Ignoring the message
Using complex vocabulary
Explanation - Paraphrasing ensures understanding and shows active engagement in communication.
Correct answer is: Summarizing the speaker's message in your own words
Q.6 Which is an example of passive communication?
Expressing your needs confidently
Avoiding expressing your opinions
Negotiating to find a compromise
Using assertive language
Explanation - Passive communication involves not expressing one's thoughts or feelings openly.
Correct answer is: Avoiding expressing your opinions
Q.7 The tone of voice affects communication because:
It changes the meaning of the message
It determines grammar correctness
It has no effect
It replaces the need for words
Explanation - Tone can convey emotions and intentions, influencing how the message is perceived.
Correct answer is: It changes the meaning of the message
Q.8 Active listening involves all of the following EXCEPT:
Giving feedback
Avoiding distractions
Interrupting frequently
Paying attention to non-verbal cues
Explanation - Interrupting shows poor listening skills; active listening requires patience and focus.
Correct answer is: Interrupting frequently
Q.9 Which method is most effective for presenting complex ideas clearly?
Using technical jargon
Breaking ideas into simpler parts with examples
Speaking quickly to save time
Reading directly from notes
Explanation - Simplifying concepts and using examples helps the audience understand complex ideas better.
Correct answer is: Breaking ideas into simpler parts with examples
Q.10 In communication, 'feedback' refers to:
The speaker giving instructions
The response from the receiver
Ignoring the message
Sending written reports only
Explanation - Feedback helps the sender know whether the message was understood correctly.
Correct answer is: The response from the receiver
Q.11 Assertive communication is characterized by:
Respecting both self and others while expressing opinions
Being aggressive to get your way
Avoiding conflict at all costs
Speaking quietly and hesitantly
Explanation - Assertiveness balances confidence with respect for others’ views.
Correct answer is: Respecting both self and others while expressing opinions
Q.12 Which of the following is an example of effective written communication?
Short, clear sentences with proper grammar
Long, complicated sentences
Using slang and emojis
Ignoring punctuation
Explanation - Effective written communication is concise, grammatically correct, and easy to understand.
Correct answer is: Short, clear sentences with proper grammar
Q.13 Empathy in communication helps by:
Allowing better understanding of others’ feelings
Enabling faster talking
Reducing the need to listen
Making conversations one-sided
Explanation - Empathy builds trust and connection, improving communication effectiveness.
Correct answer is: Allowing better understanding of others’ feelings
Q.14 Which of the following reduces misunderstandings in communication?
Clarifying doubts immediately
Assuming the other person understood
Using complicated language
Speaking without pauses
Explanation - Clarifying ensures both parties have the same understanding of the message.
Correct answer is: Clarifying doubts immediately
Q.15 Which of these is NOT a type of communication?
Verbal
Non-verbal
Visual
Telepathy
Explanation - Telepathy is not scientifically recognized as a method of communication.
Correct answer is: Telepathy
Q.16 A speaker’s body language should be:
Rigid and formal
Open and confident
Distracting and exaggerated
Hidden behind furniture
Explanation - Open and confident body language reinforces the speaker’s message and credibility.
Correct answer is: Open and confident
Q.17 Effective communication in teams primarily requires:
Individual work only
Mutual respect and clear message sharing
Ignoring others’ opinions
Competing to speak first
Explanation - Team communication thrives on clarity, respect, and understanding.
Correct answer is: Mutual respect and clear message sharing
Q.18 During a GD, the best way to handle disagreements is to:
Interrupt others
Acknowledge their point and provide your reasoning calmly
Ignore differing opinions
Raise your voice to dominate
Explanation - Respectful discussion and logical reasoning improve group interaction and evaluation.
Correct answer is: Acknowledge their point and provide your reasoning calmly
Q.19 Which skill helps in reducing communication gaps?
Active listening
Reading silently
Speaking faster
Writing lengthy reports
Explanation - Listening attentively ensures understanding and minimizes miscommunication.
Correct answer is: Active listening
Q.20 Communication is said to be effective when:
The sender’s intent matches the receiver’s understanding
It is lengthy and detailed
It uses complex vocabulary
It avoids feedback
Explanation - Effective communication ensures the intended message is correctly understood.
Correct answer is: The sender’s intent matches the receiver’s understanding
Q.21 Which of the following is an example of verbal communication?
Nodding to show agreement
Writing a report
Giving a speech
Smiling silently
Explanation - Verbal communication involves using words, either spoken or written; speeches are spoken words.
Correct answer is: Giving a speech
Q.22 Clarity in communication can be improved by:
Using simple words and short sentences
Using long, complicated sentences
Speaking as fast as possible
Avoiding punctuation
Explanation - Simple, concise language ensures the message is easily understood by the audience.
Correct answer is: Using simple words and short sentences
Q.23 Which of the following demonstrates good email communication?
Using a clear subject line and polite language
Writing without greetings or sign-off
Using informal slang extensively
Sending long paragraphs without structure
Explanation - Professional emails require clarity, brevity, and courteous tone.
Correct answer is: Using a clear subject line and polite language
Q.24 Which of the following improves listening skills?
Interrupting frequently
Taking notes while listening
Thinking about your response while the other speaks
Avoiding eye contact
Explanation - Taking notes helps retain information and maintain focus, improving listening skills.
Correct answer is: Taking notes while listening
Q.25 Communication skills are most crucial in which of the following?
Group discussions and interviews
Solo reading
Sleeping
Solving math problems only
Explanation - Effective communication is key in social interactions, interviews, and group discussions where ideas are exchanged.
Correct answer is: Group discussions and interviews