Q.1 Which act governs Consumer Protection in India?
Indian Contract Act, 1872
Consumer Protection Act, 2019
Sale of Goods Act, 1930
Companies Act, 2013
Explanation - The Consumer Protection Act, 2019 provides rights to consumers and establishes authorities for redressal of complaints.
Correct answer is: Consumer Protection Act, 2019
Q.2 Which of the following is NOT a consumer right under the Consumer Protection Act?
Right to Safety
Right to Choose
Right to Sell
Right to be Informed
Explanation - The Act provides rights like safety, information, choice, redressal, and consumer education. 'Right to Sell' is not included.
Correct answer is: Right to Sell
Q.3 Who can file a complaint under the Consumer Protection Act?
Only individual consumers
Only companies
Consumers, consumer associations, and the Central Government
Only government officials
Explanation - The Act allows individual consumers, recognized consumer associations, and the Central Government to file complaints.
Correct answer is: Consumers, consumer associations, and the Central Government
Q.4 Which forum handles consumer complaints up to 1 crore rupees?
District Forum
State Commission
National Commission
Supreme Court
Explanation - State Commissions handle complaints where the value of goods/services and compensation claimed is between ₹1 lakh and ₹10 crore.
Correct answer is: State Commission
Q.5 The term 'deficiency' in Consumer Protection Act refers to:
Shortage of staff
Faulty services
Lack of advertisements
Delay in company meetings
Explanation - 'Deficiency' means any fault, imperfection, shortcoming, or inadequacy in the quality, nature, and manner of performance of service.
Correct answer is: Faulty services
Q.6 Which body can review the order of the State Consumer Commission?
District Forum
National Consumer Commission
Supreme Court
Local Court
Explanation - The National Consumer Disputes Redressal Commission (NCDRC) can hear appeals against orders of the State Consumer Commissions.
Correct answer is: National Consumer Commission
Q.7 Consumer Protection Act, 2019 replaced which earlier act?
Consumer Protection Act, 1986
Indian Contract Act, 1872
Sale of Goods Act, 1930
Companies Act, 1956
Explanation - The 2019 Act replaced the Consumer Protection Act, 1986 to address modern consumer issues like e-commerce and unfair trade practices.
Correct answer is: Consumer Protection Act, 1986
Q.8 Which of the following is considered an unfair trade practice?
Providing discount offers
Misleading advertisements
Selling products online
Offering after-sales service
Explanation - Misleading or false advertisements intended to deceive consumers are categorized as unfair trade practices.
Correct answer is: Misleading advertisements
Q.9 The maximum penalty for non-compliance of orders by the Consumer Commission can extend to:
1 lakh rupees
5 lakh rupees
25 lakh rupees
50 lakh rupees
Explanation - Under the Consumer Protection Act, failure to comply with orders of the Consumer Commission may result in penalties up to ₹25 lakh.
Correct answer is: 25 lakh rupees
Q.10 Which section of Consumer Protection Act defines 'consumer'?
Section 2(7)
Section 2(1)
Section 2(3)
Section 2(9)
Explanation - Section 2(7) of the Consumer Protection Act, 2019 defines 'consumer' as a person who buys goods or avails services for consideration.
Correct answer is: Section 2(7)
Q.11 Who is responsible for the enforcement of the Consumer Protection Act?
Central Government
State Governments
Consumer Commissions
All of the above
Explanation - Enforcement involves Central and State Governments along with Consumer Commissions at district, state, and national levels.
Correct answer is: All of the above
Q.12 Which of these is an example of a service under the Consumer Protection Act?
Banking
Education
Healthcare
All of the above
Explanation - Services include banking, insurance, healthcare, education, and other facilities provided to consumers.
Correct answer is: All of the above
Q.13 Consumer Protection Councils are established to:
Regulate companies
Promote consumer awareness and rights
Monitor stock markets
Set prices of goods
Explanation - Consumer Protection Councils aim to educate and inform consumers about their rights and responsibilities.
Correct answer is: Promote consumer awareness and rights
Q.14 Who appoints the President of the National Consumer Disputes Redressal Commission?
Prime Minister
Central Government
President of India
Supreme Court Chief Justice
Explanation - The President of the NCDRC is appointed by the Central Government according to the provisions of the Consumer Protection Act.
Correct answer is: Central Government
Q.15 Which type of goods is excluded from the definition of 'consumer'?
Goods for resale or commercial purposes
Goods bought for personal use
Online purchased goods
Packaged goods
Explanation - Goods purchased for resale or commercial purposes are not considered under consumer transactions.
Correct answer is: Goods for resale or commercial purposes
Q.16 Which of the following remedies can a consumer seek?
Replacement of goods
Refund of money
Compensation for loss
All of the above
Explanation - Consumers can seek replacement, refund, or compensation depending on the deficiency or unfair practice.
Correct answer is: All of the above
Q.17 The jurisdiction of the District Consumer Forum is up to:
50 lakh rupees
1 crore rupees
5 lakh rupees
10 lakh rupees
Explanation - District Commissions handle complaints where the value of goods/services and compensation claimed is up to ₹1 crore.
Correct answer is: 1 crore rupees
Q.18 E-commerce platforms are covered under which act for consumer protection?
Companies Act
Consumer Protection Act, 2019
Information Technology Act
Sale of Goods Act
Explanation - The 2019 Act specifically includes e-commerce transactions and unfair trade practices in online sales.
Correct answer is: Consumer Protection Act, 2019
Q.19 Which of the following is an example of a deficiency in service?
Delayed delivery by courier
Incorrect billing by a bank
Both A and B
None of the above
Explanation - Both delayed delivery and incorrect billing are considered deficiencies under the Act.
Correct answer is: Both A and B
Q.20 Who can represent a consumer before the Consumer Commission?
Lawyer only
Any person authorized by consumer
Police officer
No one can represent
Explanation - Consumers can authorize someone, including lawyers, to represent them in proceedings before Consumer Commissions.
Correct answer is: Any person authorized by consumer
Q.21 Which of the following is true about product liability under Consumer Protection Act?
Only manufacturers are liable
Only service providers are liable
Manufacturers, service providers, and sellers are liable
No liability exists
Explanation - The Act imposes liability on manufacturers, service providers, and sellers for harm caused to consumers due to defective products or services.
Correct answer is: Manufacturers, service providers, and sellers are liable
Q.22 Which of the following is NOT a function of Consumer Protection Councils?
Educate consumers
Promote consumer rights
Adjudicate disputes
Advise government on policy matters
Explanation - Consumer Protection Councils educate and advise, but dispute resolution is handled by Consumer Commissions.
Correct answer is: Adjudicate disputes
Q.23 Unfair contract terms in consumer agreements are:
Valid always
Void and unenforceable
Binding if signed
Optional for enforcement
Explanation - Any contract term that is unfair, oppressive, or misleading is considered void under the Consumer Protection Act, 2019.
Correct answer is: Void and unenforceable
Q.24 Which of these is an example of false or misleading advertisement?
Claiming a product has benefits not proven
Listing correct ingredients
Providing warranty information
Sharing customer reviews
Explanation - Advertising benefits not supported by evidence is considered false and misleading under the Act.
Correct answer is: Claiming a product has benefits not proven
Q.25 Who can file a class action suit under the Consumer Protection Act?
Individual consumer only
Group of consumers or consumer association
Government only
Business organizations
Explanation - Class action allows multiple consumers or associations to file a complaint for collective relief against unfair practices.
Correct answer is: Group of consumers or consumer association